Job Description

System Engineer L3 (MSP) Azure AVD Specialist

Location: Local to OC or LA only (WFH with minimal onsite)

Compensation: $80K$95K

About the Company (MSP Industry Experience Required)

Were a long-standing, growth-oriented Managed Service Provider with a 50-year history supporting legal and SMB clients across Southern California. Our team is built on integrity, accountability, and real work-life balancemost of the team has been here 1020 years, and we maintain a 97% client retention rate.

Unlike the high-pressure bill, bill, bill MSPs, we focus on productivity, quality, and relationships. Were a modern, cloud-first environment (Microsoft + Citrix) with a strong remote culture, a collaborative team, and leadership that actually supports your careernot just your billable hours.

If you want stability, growth, and a place where your voice matters, this is it.

The Role

Were seeking a System Engineer (L3) with MSP experience and strong Azure AVD expertise . Youll handle escalations, stabilize complex issues, coach L1/L2 engineers, and support AVD-based environments for multi-tenant clients.

Minimal onsite (a few times per month at most), but you must live in Orange County or Los Angeles .

What Youll Do

• Own L3 triage: diagnose and resolve complex server, identity, and network issues
• Support and optimize Azure Virtual Desktop (image updates, scaling, sessions)
• Update runbooks, SOPs, and documentation to reduce escalations
• Mentor L1/L2 engineers and improve team troubleshooting standards
• Communicate clearly with non-technical clients and set expectations
• Occasionally go onsite (OC/LA), primarily remote day-to-day

Must-Haves

35+ years MSP experience (multi-client, escalations, fast triage)

Azure AVD (required)

Local to OC or LA (no Riverside, Inland Empire, etc.)

Windows Server, AD, DNS/DHCP, RDP, VPNs

Microsoft 365 admin experience

VMware (vSphere)

SonicWall firewalls (NSa/TZ)

Strong documentation & communication

Nice-to-Haves

• Nerdio for AVD
• Citrix (Cloud / Virtual Apps & Desktops)
• Project implementation experience
• Legal vertical experience

Benefits

• 100% paid Medical, Dental, Vision, Life Insurance
• 401(k) with match
• Profit Sharing
• PTO + Holidays + Vacations
• Work From Home
• Career advancement in a stable, low-turnover MSP

If youre an Azure AVD-focused engineer looking for a long-term home where quality matters more than quotas, apply today.

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