Job Description

Job Description

Job Description

Description:

The Site Manager is the senior operational leader responsible for the comprehensive oversight and strategic direction of the entire site, ensuring peak efficiency, safety, quality, financial performance, and robust people leadership across all functions. The Site Manager directly and indirectly leads a substantial workforce of +100 associates and additional temporary workforce as needed, including Management Support and Team Leads, driving a culture of accountability, high performance, and continuous improvement. Key responsibilities include strategic operations planning, optimizing production configuration, rigorous metric reporting, and serving as the primary liaison with internal departments (Logistics, HR, Client Experience) and external partners (USPS) and vendors.

Duties / Responsibilities:

Operational Leadership & Performance

• Own and oversee the entire scope of site operations, including production scheduling, capacity planning, resource allocation, and ensuring strict compliance with all company standards and regulatory requirements.
• Drive continuous improvement initiatives to optimize sort configuration, workflows, and processes to maximize throughput and minimize operational waste.
• Manage site security, asset maintenance, and daily close-out procedures to ensure a safe and organized operating environment.
• Collaborate closely with Logistics Leadership to guarantee seamless material flow, timely pick-ups, and efficient delivery operations.
• Act as the critical point of contact for the Client Experience team, providing operational insight and ensuring the site’s output consistently meets client requirements and service level agreements (SLAs).
• Manage and resolve complex internal and external stakeholder escalations, ensuring timely and effective communication and comprehensive resolution.
• Establish and enforce robust safety and incident reporting measures, overseeing root cause analysis and implementing immediate and long-term corrective actions to maintain a Zero Harm environment.
• Lead the collection, analysis, and communication of all daily, weekly, and monthly operational metrics to senior leadership, identifying trends and recommending corrective actions.
• Ensure full compliance with company social and sustainability values, promoting an environmentally friendly workplace and associate well-being.

People Management & Development

• In collaboration with the Human Resources team, strategically evaluate staffing needs, maintain optimal labor distribution, and efficiently manage weekly schedules and staffing levels to meet production demands, including overtime and temporary workforce management.
• Lead long-term workforce planning and succession management for the site's management structure to support uninterrupted 24/7 operations.
• Communicate clear performance goals, standards, and expectations; provide consistent coaching, recognition, and effective disciplinary action when necessary.
• Champion a culture of positive employee engagement and accountability, collaborating closely with HR to ensure fairness, legal compliance, and consistent application of company policies and procedures.
• Ensure all team members operating heavy machinery are properly licensed, trained, and compliant with all operational safety standards.
• Develop, implement, and rigorously evaluate all On-the-Job Training (OJT) programs and formal training initiatives to guarantee associate competency, quality output, and adherence to quality standards.

Compliance & Risk Management

• Ensure strict, continuous adherence to all security and compliance regulations, including HIPAA, PHI, HITECH, Data Security, and Financial Data handling protocols.
• Maintain an unwavering commitment to all OSHA and Fire Safety regulations across the entire facility.
• Ensure the site maintains continuous adherence to ISO 9001 standards and other critical quality management systems.
• Proactively identify and address potential maintenance, sanitation, or safety issues immediately to mitigate risk.

Skills and Competencies:

• Proven ability to effectively lead, manage, and motivate a substantial, multi-shift team of managers, leads, and +100 associates and additional temporary workforce as needed in a high-volume, performance-driven environment.
• Demonstrated ability to direct and manage a continuous, multi-shift, 24/7 operation through direct reports and established management protocols.
• Strong understanding of production planning, scheduling, capacity management, and lean manufacturing/continuous improvement methodologies, including ISO 9001 principles.
• Expertise in workforce planning, labor optimization, complex scheduling, performance management, employee development, and conflict resolution.
• Excellent verbal and written communications skills along with computer skills (MS Word and Excel).
• Must be a team player with excellent people and organizational skills.
• Must be able to motivate, coach, train, reward, and recognize employees.

Education and Experience:

• Bachelor’s degree in business, Operations Management, Engineering, or a related field is required. Equivalent years of proven operational leadership experience may be considered in lieu of a degree. An advanced degree (e.g., MBA) is desirable.
• Minimum of 7+ years of progressive operational leadership experience, including at least 3 years managing a full operation, within a high-volume production environment in printing, mail, or manufacturing is preferred.
• Expert knowledge of OSHA and Fire Safety regulations is mandatory. Proven experience with ISO 9001 certification, auditing, and maintenance is highly desirable.

Physical Requirements and Working Conditions:

• Must be available to work a flexible schedule including overtime and weekends.
• Must be able to lift up to 30-50 pounds at a time.
• Must be able to grasp, squeeze, bend, reach, and stretch to perform job duties.
• Prolonged periods of sitting at workstation or walking the production floor.
• Will be exposed to a loud noise environment.
• May be exposed to dust.
• The position is an on-site position.

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