Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part of, apply today! Learning Experience Consultant/Instructional Designer. So, what does a TaskUs Instructional Designer really do? Think of yourself as an Architect for TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world’s most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute learning experiences. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction. Responsibilities include meeting with Subject Matter Experts to conduct Front End Analysis/ Content Analyses and document content-specific knowledge to support training development; developing SMART Learning Objectives; designing and developing all training content and curriculum (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, learning pathways, etc.); creating assessments per the defined assessment strategy; editing and developing video content using software such as Premier, Camtasia, etc.; reviewing and editing training content created by other team members for Quality Assurance; consulting learning partners on adult learning best practices; receiving and giving continuous feedback to optimize team efficiency; scheduling and building out the monthly calendar. Required skills include BA/BS degree in education, Learning theory, Instructional design, and/or related discipline field or equivalent practical 10 yrs experience in lieu of degree; 3+ years of experience designing, developing and delivering learning using multiple media; some experience using e-learning tools and software (i.e. Articulate, Captivate, Evolve) to create training content; strong organizational skills; experience with documentation, technical writing, and narrative scripting; tolerance and enthusiasm for working with ambiguity and change; experience with Adobe Creative Cloud suite for graphic and animation development; proven excellence in developing fully ADA Compliant training deliverables. Nice to have skills include UX/UI experience; hands-on experience with technical topics or environments (e.g. computers, programming, networking, front-end development, etc.); experience migrating training courses into Intellum or other LMS; experience in corporate education; (L4) Learning Management System - Intellum Exceed LMS; (L4) SQL queries and visualization of key performance metrics; experience with Google suite, Buganizer, and QA.

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