Call Center Representative - Remote | WFH Job at Get It - Marketing, Parker, CO

ekdsNkgxcndoSDFEeDBNaW95YTBBZDBPQ0E9PQ==
  • Get It - Marketing
  • Parker, CO

Job Description

Customer Service Representative (Remote, Full-Time & Part-Time Available)

About the Role

Are you a friendly and solutions-oriented professional who enjoys helping others? We're looking for a Customer Service Representative to provide exceptional support to new and existing customers of our swim programs. In this role, you'll use your customer service and sales skills to assist families in enrolling in swim lessons, answer questions, and ensure a smooth experience for our customers.

This is a work-from-home opportunity with flexible full-time and part-time schedules available.

What You'll Do

Engage with prospective and existing customers via phone, email, chat, and text to answer questions and assist with swim lesson enrollments.
Provide personalized recommendations based on customer needs, helping families find the right swim level and program.
Process enrollment changes and update customer records accurately.
Work closely with swim school locations and internal teams to resolve customer inquiries.
Maintain a positive, customer-focused approach that enhances loyalty and satisfaction.
Ensure the accuracy, security, and integrity of customer information.
Meet performance expectations, including customer service, sales, quality, and attendance goals.

What We're Looking For

Customer-focused mindset - You provide an outstanding experience with empathy, responsiveness, and curiosity.
Strong communication skills - You're a great listener and can explain solutions clearly.
Problem-solving skills - You enjoy thinking critically and finding solutions to customer needs.
Adaptability - You're comfortable working in a fast-changing environment.
Reliability - You can work independently, meet deadlines, and maintain attendance.
Basic tech skills - Comfortable using Microsoft Office and navigating multiple systems.

What You'll Need

High school diploma or equivalent
A personal computer and headset
Internet speed of 50 Mbps or higher
Preferred Qualifications
1-2 years of experience in a call center, sales, or customer service role.
Bilingual in Spanish and English (a plus!).

What We Offer

Competitive pay - $16.50 per hour + performance-based incentives
Comprehensive benefits (for full-time employees) including:

401(k)
Health, dental, and vision insurance
Paid time off & holidays
Paid training to set you up for success
Flexible scheduling with part-time and full-time options
Work from home with all the support you need
Growth opportunities within the company

Work Schedule

Hours of operation: Monday-Friday (7 AM - 7 PM MST), Saturday (7:30 AM - 3 PM MST), Sunday (8 AM - 1 PM MST)
Variable schedules available - regular weekend availability required.

If you're a customer service superstar looking for a flexible, remote-friendly role with a growing company, we'd love to hear from you! Apply today!
Employment Type: Full-Time
Salary: $ 16.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Part time, Work from home, Flexible hours, Sunday, Saturday, Monday to Friday,

Similar Jobs

Conch Technologies Inc

UI React Developer Job at Conch Technologies Inc

 ...HI Greetings, Position: UI React Developer Location: Columbus, OH RTTO:Onsite position Duration : 12+ Months Contract Candidate must me local to OH state Client Note: ReactJS, CSS3, Typescript "Below are the job specs... 

Pool House New York

Fulfillment Associate Job at Pool House New York

ABOUT: Pool House is a rapidly growing, premium clothing brand focused on timeless design, exceptional fits, and high-quality materials. At Pool House, our ideal fulfillment associate will be handling and assisting with the order processing, shipping, and receiving of...

Dredge America Inc

Safety Manager Job at Dredge America Inc

 ...Summary: The Safety Manager position includes ensuring that all Dredge America project sites are operating safely and that a safety-first culture is always maintained. This individual will lead the safety initiatives at Dredge America as part of the Project Support Team... 

Blue Lake Capital

Administrative Assistant Job at Blue Lake Capital

 ...technically savvy, well-organized, and highly attentive to detail Administrative Assistant to support our team. In this role, you will juggle...  ...is for a hybrid position in our LA office in Century City. Remote applicants will not be considered. We are looking for... 

Appalachian Funeral Services

Funeral Director Job at Appalachian Funeral Services

Family owned and operated funeral home in Sylva, NC is seeking an experienced NC-licensed funeral director/embalmer to become a valuable part of our staff. This is a career opportunity for someone looking for a long-term position. The ideal candidate will have two to three...