Virtual Chat Support-Laboratory Express Job at Laboratory Express, New York, NY

em1oNkdsdnhnWEJQd2tNdHBpZTFDTjRDQ2c9PQ==
  • Laboratory Express
  • New York, NY

Job Description

Virtual Chat Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services.

Key Responsibilities

  • Respond to online chat inquiries from patients and healthcare providers
  • Assist with test scheduling, appointment booking, and location information
  • Answer questions about test preparation, insurance coverage, and billing
  • Process basic patient information requests and provide general laboratory information
  • Escalate complex medical or technical questions to appropriate laboratory staff
  • Maintain accurate documentation of all chat interactions in CRM system
  • Provide excellent customer service while maintaining HIPAA compliance

Requirements

  • High school diploma or equivalent required
  • Previous customer service, chat support, or call center experience preferred
  • Excellent written communication skills and fast, accurate typing
  • Strong computer skills and ability to multitask between multiple chat windows
  • Reliable home internet connection and quiet workspace
  • Self-motivated with ability to work independently from home
  • No healthcare experience required - comprehensive training in laboratory services and medical terminology provided!

Remote Work Requirements

  • Dedicated workspace free from distractions and background noise
  • High-speed internet connection (minimum 25 Mbps)
  • Computer provided by Laboratory Express or meet technical specifications
  • Available during scheduled shift hours with reliable attendance
  • Must reside in authorized work-from-home states

What We Offer

  • Competitive pay: $27-32/hour based on customer service experience
  • Work from home: 100% remote position with flexible scheduling options
  • Full benefits: Health insurance, dental, vision, 401k matching
  • Paid training: Comprehensive 2-week virtual training program
  • Career growth: Advancement opportunities into specialized remote healthcare roles
  • Equipment provided: Computer and necessary technology supplied
  • Flexible schedules: Multiple shift options available including evenings and weekends

Job Tags

Full time, Remote work, Flexible hours, Shift work, Afternoon shift,

Similar Jobs

Compassus

CNA Hospice Job at Compassus

 ...scheduling , a supportive family-focused culture and first-class compensation and benefits. Your position perks as a Hospice Aide ~ Competitive pay ~ Comprehensive onboarding ~ Health, dental, vision for part & full-time positions ~ Wellness... 

Beacon Hill

Chemistry PhD Patent Prosecution Attorney or Agent Job at Beacon Hill

 ...Beacon Hill is working closely with a premiere boutique IP law firm based in Atlanta, Georgia seeking an experienced patent prosecution associate attorney or agent (3+ years) with a PhD in Chemistry and at experience with small molecules. This role offers the... 

Aledade

Clinical Documentation Integrity Specialist Job at Aledade

 ...Job Description Job Description The Clinical Documentation Integrity Specialist (CDIS) plays a vital role in ensuring the precision...  ...involves performing both retrospective and prospective chart reviews. The CDIS will conduct provider education and training related... 

Priority Staffing

Project Manager Assistant Job at Priority Staffing

 ...:00-4:00 / M-F / Temp to Hire Responsibilities: Provide support to several Project Managers in the management of day to day operations for multiple projects Prepare Contracts and Change Orders to subcontractors and material suppliers Prepare and review all... 

Bering Straits Native Corporation (BSNC)

Security Officer Job at Bering Straits Native Corporation (BSNC)

Join to apply for the Security Officer role at Bering Straits Native Corporation (BSNC)Essential...  ...to authorized CDC-NIOSH employees, contractors, service personnel, and visitors.Accept...  ...qualifications.Have not had a previous private investigator or security guard license...