Job Description
Job Description Hometown Animal Hospital & Dental Clinic is looking to fill an opening for a Client Relations Specialist with opportunity for growth!
A Client Relations Specialist performs check-in, check-out and basic receptionist duties. A typical day would include: answering phones, greeting clients, scheduling and confirming appointments, performing payment transactions, placing outbound calls, filing insurance claims, obtaining medical records, and other tasks. This position is requires computer proficiency, an outgoing personality, and weekend availability.
No medical or veterinary experience required! We're willing to teach the right candidates.
We welcome both full-time and part-time applicants.
Responsibilities
- Answer and direct phone calls
- Greet clients and their pets
- Make outbound calls to clients
- Schedule and confirm appointments
- Prepare forms and estimated for appointments
- Process payments
- Submit insurance claims and follow-up to ensure payments are received
- Ensure client satisfaction through excellent service
- Inform clients about products and services offered
Qualifications - Prior phone experience required
- Prior veterinary experience preferred, but not required
- High school diploma or relevant work experience required
- Ability to maintain a positive attitude
- Excellent written and verbal communication skills
- Excellent typing and computer skills
- Familiarity with Avimark is a plus!
- Bilingual applicants welcomed!
We are looking to fill positions immediately - please submit your resume for review!
Hours per week:
Financial Duties:
- Submitting insurance claims
- Processing payments
Work Remotely
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off for full-time employees after tenure requirements
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Receptionist: 1 year (Preferred)
Work Location: In person
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Job Tags
Full time, Part time, Work experience placement, Local area, Immediate start, Remote work, Monday to Friday, Flexible hours, Shift work, Weekend work,