Job Description

Job Description

Job Description

Join our team and help us continue Forward’s century-long tradition of excellence!

Forward Corporation is a fifth-generation family-owned and operated Michigan company that has been in business for 100 Years. Known primarily for its 29 Shell and Marathon Convenience Stores, Forward’s brand portfolio has grown to include over 50 Subway Restaurants, Super 8 Hotels, a LumberJack Lodge, The LumberJack Restaurant in West Branch, and Ideal Party Stores of Bay City. Forward Corp. also owns and operates Forward Energy, a home-heating business, and T.R. McTaggart, a custom screen print and embroidery business. Forward Corp. is headquartered in Standish, MI, and proudly employs 1,000 Michigan residents across the state.

Position Overview

As a Convenience Store Manager, you will oversee daily operations to ensure excellent customer service, operational efficiency, and a safe, welcoming environment. This is a hands-on leadership role that includes managing team members, controlling inventory, achieving sales goals, and maintaining compliance with company policies and safety standards.

Key Responsibilities

• Lead, train, and motivate a team of store associates to deliver exceptional customer experiences.
• Schedule, supervise, and evaluate team performance to meet staffing and service needs.
• Monitor inventory levels; order and receive merchandise to minimize shrink and waste.
• Ensure accurate cash handling, bank deposits, and adherence to all financial controls.
• Maintain store cleanliness, merchandising standards, and equipment functionality.
• Drive sales and profitability by analyzing reports, identifying trends, and implementing action plans.
• Enforce all health, safety, and compliance requirements, including food safety and age-restricted sales.
• Foster a positive workplace culture that supports employee growth and retention.

Qualifications

• Previous retail, convenience store, or food service management experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to coach and develop team members while holding them accountable.
• Basic financial knowledge (cash handling, budgeting, scheduling).
• Proficient with point-of-sale (POS) systems and basic computer skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand for extended periods.
• Capability to lift and carry up to 40 lbs.
• Comfortable working in varying temperatures (coolers, outdoors).

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and employee discounts.
• Opportunities for career growth within our diverse family of businesses.

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