Job Description

Senior Customer Service Representative

In this role, you will support operational, financial, and administrative functions across the organization. You will be responsible for ensuring accurate invoices, coordinating effectively with vendors and internal teams, and supporting smooth office and onboarding processes. You are detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced environment.

Shift and Schedule:

• Full-time
• Monday-Friday
• 7:00AM until finish

Responsibilities

Financial Operations & Compliance

• Process and reconcile vendor invoices, ensuring accuracy through proper documentation and system entry.
• Audit transactions to prevent duplicate or incorrect payments and resolve discrepancies related to pricing, quantities, or approvals.
• Maintain organized financial records, proof-of-delivery documentation, and supporting files.
• Support month-end close activities, audits, and compliance reporting in coordination with Finance.
• Support with CAPEX administrative reporting

Stakeholder & Account Management

• Serve as a primary point of contact for vendor, customer, and internal operational inquiries.
• Communicate with vendors to resolve billing or supply issues and coordinate returns as needed.
• Assist with customer and account setup and maintenance, including cash and charge accounts.

Office Administration & Employee Onboarding

• Maintain general office operations, including mail distribution, office supplies, uniforms, badges, and business materials.
• Coordinate employee onboarding activities such as orientation support, I-9 verification, badge creation, and uniform distribution.
• Maintain accurate employee records, personnel files, attendance, and vacation tracking.
• Support employee programs and administrative training needs as required.

Reporting, Projects & Asset Support

• Prepare routine operational and financial reports and identify discrepancies for resolution.
• Assist with purchase order creation and tracking for approved projects.
• Maintain documentation related to capital projects, receipts, vendor payments, and fixed assets.

Communication & Cross-Functional Support

• Maintain a high volume of professional phone and email communications related to customer service, invoicing, and operations.
• Collaborate closely with Operations, Finance, Sales, and leadership to support daily business needs.
• Participate in meetings and provide timely updates to stakeholders.

Total Rewards:

• $30-$35 per hour
• Benefits, subject to eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

Requirements:

• 2+ years of experience in customer service, office administration or warehouse/distribution.
• 2+ year experience with invoicing or accounts payable processes (SAP preferred), payroll certification preferred (A plus)
• 2+ years working knowledge of Microsoft Word and Excel
• Strong organizational, communication, and problem-solving skills

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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