Spa Director - Inspire Teams, Drive Sales, Deliver Excellence Job at Skin Sense, a day spa, Raleigh, NC

d1dwL0cxMzBqWFpPelVBc3BDYXhBZDhGQ1E9PQ==
  • Skin Sense, a day spa
  • Raleigh, NC

Job Description

Are you a dynamic, results-oriented leader with a passion for wellness, team development, and operational excellence? We’re seeking an experienced Spa Director to lead a thriving, high-performance wellness spa. If you’re energized by sales, service, and staff success, this is your opportunity to create lasting impact in a role that rewards leadership, innovation, and growth.

Key ResponsibilitiesSales & Membership Growth

  • Champion membership and series package growth through personalized client recommendations and strategic sales coaching.

  • Transform the front desk into a revenue-driving hub by training staff on product knowledge, upgrades, and retail opportunities.

  • Analyze KPIs and sales metrics weekly to optimize performance in membership conversion, retention, and front desk sales.

  • Plan and lead community engagement events, spa open houses, and off-site activations to attract new clients and boost visibility.

  • Leverage client data and POS tools to identify upsell opportunities and enhance service conversion rates.

Team Leadership & Development

  • Conduct daily coaching with service providers to boost revenue per service hour, client retention, and professional growth.

  • Hold staff accountable to performance goals while fostering a supportive, development-focused environment.

  • Manage quarterly rate increases, ensuring top performers are recognized and rewarded.

  • Recruit, hire, and mentor a talented team of therapists, estheticians, stretch practitioners, and support staff.

  • Lead dynamic monthly meetings and trainings on sales strategies, service excellence, and professional development.

  • Promote a culture rooted in achievement, collaboration, and exceptional client care.

Operations & Guest Experience

  • Oversee daily spa operations including massage, skincare, stretching, spa attendants, and front desk management.

  • Align staff scheduling with business demand to maximize efficiency and revenue potential.

  • Conduct daily spa walkthroughs to maintain cleanliness, ambiance, and brand standards.

  • Resolve client concerns swiftly, manage online reviews (Google/Yelp), and uphold a consistent five-star experience.

Administrative & Financial Management

  • Process biweekly payroll and track performance bonuses, commission structures, and incentive payouts.

  • Manage inventory and cost control using proactive ordering and usage tracking methods.

  • Provide accurate and timely reports on staffing, sales performance, operational metrics, and team productivity.

  • Ensure compliance with state board regulations and company policies related to hygiene, conduct, and safety.

  • Oversee time-off requests, schedule changes, and conflict resolution with fairness and operational alignment.

What We’re Looking For

  • 2+ years of leadership experience in a spa, wellness, or high-volume service industry.
  • Proven success in achieving and surpassing sales, membership, and retail targets.
  • Strong coaching, supervisory, and team-building capabilities.
  • Exceptional communication, organizational, and decision-making skills.
  • Results-driven leader with a passion for developing people and business potential.
  • Experience with POS and scheduling systems is a plus.

Availability for a flexible schedule including evenings and weekends.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

AdventHealth

Phlebotomist (PRN) - Phlebotomy Job at AdventHealth

 ...Health Resources and Support Debt-free Education (Certifications and Degrees without...  ...will be required to complete initial training (prior to handling hazardous waste) and...  ...write and speak conversational English Phlebotomy (venipuncture and capillary) Basic... 

ThunderSoft

Legal Intern Job at ThunderSoft

 ...hands-on experience at the intersection of law, innovation, and technology with one of the worlds leading tech companies. As an IP Intern, you will: Work on real-world IP projects alongside Qualcomms experienced legal and engineering professionals Gain valuable... 

PrismHR

LICENSED VOCATIONAL NURSE Job at PrismHR

Position Summary The LVN provides compassionate, high-quality nursing care to residents in a skilled nursing facility under the supervision of a Registered Nurse (RN) or physician. This role ensures residents receive appropriate clinical care and support in accordance...

First Watch Restaurants, Inc.

Dishwasher Job at First Watch Restaurants, Inc.

Overview Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! Thats where our YOU FIRST culture begins each day, we put...

The Hunter Group Associates

Executive Chef Job at The Hunter Group Associates

 ...Want to cook great food and still have a life? We're searching for an Executive Chef for a company's corporate headquarters in Menlo Park, CA. You'll write the menu for the all-scratch, as local and sustainable as possible food program serving restaurant quality...