Terms of Employment:
• Duration: Convertible Contract-to-Hire.
• Location/Remote Status: Hybrid (Must be local to Reston, VA area and commute to the office 1-2 times per week)
Overview:
Work with a leading organization to serve as a strategic Product Owner driving a major ServiceNow platform transformation. This critical, high-impact role requires a vision-focused leader to define and execute the product roadmap for customer business solutions, leveraging core ServiceNow modules like Customer Service Management (CSM), IT Service Management (ITSM), and/or Customer Relationship Management (CRM). This is an excellent contract-to-hire opportunity for a local candidate to embed with the client team and contribute to long-term digital strategy.
Key Responsibilities:
• Drive and define the strategic product vision for the Customer's business transformation using the ServiceNow platform.
• Own and manage the product backlog, ensuring alignment with the overall business objectives.
• Work effectively in a fast-paced environment with frequently changing priorities, deadlines, and variable workloads.
• Apply advanced knowledge of business and management principles to product planning and life cycle development.
• Recognize, analyze, and solve a variety of complex technical and business problems related to implementation.
• Effectively communicate with stakeholders, both written and verbal, providing excellent customer service.
Required Qualifications:
• Minimum of 6 years of experience in IT and business analysis, solutions development, systems analysis, or technical design/implementation OR 4 years of dedicated Product Owner experience.
• Bachelor's Degree in Product Management, Engineering, Information Technology, or a related field (or an additional 4 years of relevant work experience in lieu of a degree).
• Demonstrated, hands-on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules.
• Strong knowledge of project planning and life cycle development.
• Advanced ability with Microsoft Office Suite.
Preferred Qualifications:
• Previous experience working within the healthcare industry.
• Possession of an Advanced Degree.
• Certification as a Certified Scrum Product Owner (CSPO).
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