Job Description

Join to apply for the Senior Account Manager role at Turing Join to apply for the Senior Account Manager role at Turing Direct message the job poster from Turing Based in Palo Alto, California, Turing is one of the world's fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. Turing helps customers in two ways: working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilingualism, STEM and frontier knowledge; and leveraging that expertise to build real-world AI systems that solve mission-critical priorities for Fortune 500 companies and government institutions. Turing has received numerous awards, including Forbes's "One of America's Best Startup Employers," #1 on The Information's annual list of "Most Promising B2B Companies," and Fast Company's annual list of the "World's Most Innovative Companies." Turing's leadership team includes AI technologists from industry giants Meta, Google, Microsoft, Apple, Amazon, Twitter, McKinsey, Bain, Stanford, Caltech, and MIT. For more information on Turing, visit . For information on upcoming Turing AGI Icons events, visit go.turing.com/agi-icons . About the job We are seeking a strategic and highly organized Senior Account Manager to help scale our Turing Talent business by nurturing and expanding relationships across a broad portfolio of SMB and enterprise customers. This role is ideal for someone who thrives in high-growth startup environments and has a deep appreciation for process-driven account management. This position emphasizes renewals, client success, and structured revenue growth from existing accounts, in addition to generating new business where possible Responsibilities Manage and grow a portfolio of 30-60 active small enterprise accounts, serving as the main point of contact and ensuring exceptional client satisfaction. Own client renewals by proactively identifying risks and opportunities, aligning solutions to evolving client needs, and ensuring long-term retention Develop scalable processes and systems to streamline how we serve the long tail of customers, helping to build the “plane” while flying it. Collaborate cross-functionally with delivery, finance, marketing, and leadership teams to continuously improve the client experience and internal workflows. Identify and execute on opportunities for upselling and cross-selling, anchoring every conversation in value delivery and client business outcomes. Serve as a customer advocate, surfacing insights and feedback internally to drive service enhancements and more personalized account support. Contribute to the ongoing development of team infrastructure, including CRM hygiene, reporting dashboards, and client communication templates. Close new enterprise business from warm leads handed off by SDRs, marketing, or executive introductions, ensuring a smooth transition into long-term account ownership. Qualifications 5-10 years of experience in B2B account management, customer success, or client services, ideally in a fast-paced, startup environment. Proven ability to manage and grow a large portfolio of accounts with a structured, scalable approach. Strong understanding of customer lifecycle management, including renewals, retention, and value expansion. Experience implementing or improving systems and workflows that support scale without sacrificing client experience. Excellent communication and organizational skills; you thrive in ambiguity and bring order through documentation, process, and discipline. Passion for delivering consistent, high-value customer experiences and aligning internal teams to achieve this. Data fluency—comfortable with dashboards, metrics, and using data to drive strategy and execution. Advantages of joining Turing: Amazing work culture (Super collaborative & supportive work environment; 5 days a week) Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience) Competitive compensation Full-time remote opportunity Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries Technology, Information and Internet Referrals increase your chances of interviewing at Turing by 2x Sign in to set job alerts for “Account Manager” roles. 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