Remote work: Customer Success Manager Job at Tabit.cloud, Plano, TX

eTJod0dGenpoM1JKeFVNcHBDQzJBOWtHQ0E9PQ==
  • Tabit.cloud
  • Plano, TX

Job Description

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients.

Through ‘get-to-know-you’ calls, email conversations, and on-site visits, you’ll build strong partnerships that will strengthen our client relationships. You’ll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business.

ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA, ABLE TO COMMUTE IN THE AREA AND TO THE PLANO OFFICE, WILL BE CONSIDERED AT THIS TIME.

What You'll Love to Do:

  • Plan and execute restaurant implementations both locally and throughout the US utilizing sound judgment and service industry expertise to ensure outstanding results.
  • Build restaurant menus, activate order roles and order flows specific to customer's needs.
  • Maintain a “Customer-First” attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships.
  • Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.
  • Establish a trusted advisor relationship with customers via email, phone, and on-site visits.
  • Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer.
  • Plan and execute training sessions pre-and-post onboarding.
  • Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.
  • Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies.
  • Act as project and account manager for your customers in the assigned market.
  • Promote Company as the top leader in POS solutions in the territory.

Who You Are:

  • Must have 3-5 years of prior restaurant/hotel/hospitality experience (general manager, assistant manager, bartender, waiter, waitress, shift manager, hostess, maitre’d, sommelier, chef, FOH, BOH, or server) – demonstrating an all-encompassing understanding of restaurant operations and business models.
  • Must be a “people person” – outgoing, friendly, and comfortable interacting with customers at length.
  • High EQ - patient, composed, assertive, and able to listen with attentiveness and care.
  • Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems)
  • Sales and/or Account Management experience is a plus.
  • Project management experience preferred.
  • MS Office Skills (Excel, PowerPoint, Word)
  • Excellent analytical and troubleshooting skills.
  • CRM (Salesforce, MS Dynamics, etc.) preferred.

The Perks:

  • Competitive compensation package
  • Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance
  • Stock options
  • Health Savings Account
  • Free lunch and snacks in office
  • Pet Insurance
  • Employee Referral Program
  • Flex Spending plan
  • Cell phone allowance
  • Generous PTO and paid holidays
  • Hybrid or remote work environment
  • Amazing team culture
  • And much more!

About Us:

Tabit uses business intelligence and point-of-sale technology, a real-time decision support system, and mobile applications to provide 360-degree holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

Our platform uses business intelligence and point of sale to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

Job Tags

Holiday work, Shift work,

Similar Jobs

Refactor Games

Senior Tech Designer - 3D UI Interfaces (Unreal Engine 5 / Sports) Animation Job at Refactor Games

 ...Refactor Games is a AAA sports video game studio . We are developing the next generation of professional football (soccer) video...  ...who can prototype quickly and work closely with UX, code, and animation Bonus Points: Shipped a sports game or worked on complex... 

Tutor Me Education

Online Teacher Job at Tutor Me Education

 ...Tutor Me Education is reshaping how students learn. We are looking for teachers and tutors with virtual tutoring experience to provide 1:1 or group instruction to students all across the country! Here are the details: Virtual instruction from your home computer... 

DDM Construction Corporation

Fuel-Lube Truck Driver Job at DDM Construction Corporation

 ...just roads; we build lasting trust through our commitment to quality and client satisfaction. Job Summary: The Fuel & Lube Truck Driver is responsible for safely operating a fuel/lube service truck to provide fueling, lubrication, and basic maintenance services to... 

Appen

Work from Home | Data Collection for Smart Speaker Users | United States Job at Appen

Do you use smart speakers at home? This project is for you!\\ We are currently conducting...  ...smart speakers, such as Amazon Echo and Google Home. As part of these efforts, we are...  ...not miss the chance to earn extra income working from the comfort of your own home. This... 

NC State University

Data Scientist (Entry Level) Job at NC State University

 ...contact information for at least three professional references.Posting InformationPosting Number: PG193993EPWorking Title: Data Scientist (Entry Level)Anticipated Hiring Range: Commensurate with education and experience (anticipated hiring range $75,000 - $85,000)Work...