Job Description
Job Summary:
We are looking for a detail-oriented QA Engineer with experience in IVR systems to ensure the quality and functionality of voice applications and telephony systems. The ideal candidate will have a strong background in IVR, contact center platforms (e.g., Amazon Connect, Genesys, Avaya, etc.), and automated/manual testing strategies.
Key Responsibilities:Design, develop, and execute test plans and test cases for IVR and voice applications.
Validate IVR call flows, prompts, speech recognition, DTMF inputs, and backend integrations.
Perform end-to-end testing of customer journeys including telephony, APIs, and CRM workflows.
Use tools like Hammer, Cyara, Empirix, or similar IVR testing platforms.
Automate repetitive IVR test cases where applicable.
Log, track, and validate defects using tools like JIRA or TestRail.
Work closely with developers, business analysts, and product teams to define testing scope.
Participate in regression, smoke, and performance testing cycles.
Ensure test coverage for all supported devices, platforms, and user scenarios.
8+ years of QA experience with a strong focus on IVR, voice applications, or contact center solutions.
Familiarity with IVR platforms like Amazon Connect, Genesys, Avaya, Cisco, or Twilio.
Experience with IVR test automation tools (e.g., Cyara, Hammer, Empirix).
Understanding of call flows, DTMF, SIP, CTI, and speech recognition.
Knowledge of QA methodologies, tools, and processes.
Excellent problem-solving and debugging skills.
Strong communication and documentation skills.
...protocols Titration of Insulin drips Phlebotomy Chemotherapy Administration ... ...benefits package. Orientation and Training: First week: Monday to Friday... ...week (subject to confirmation) with tax-free stipend amount to be determined. Posted...
...Mail Clerk Our client is seeking an Mail Clerk for a temporary position (W2 Only) in Albany NY This is an excellent opportunity for the right individual. If interested in exploring this great opportunity please apply directly at are encouraged to apply. Position...
...Sirius Staffing is seeking an Accounting Clerk to join a team in Chattanooga, TN. This is a long term contract position working onsite full time. The Accounting/ Billing Clerk performs routine financial and accounting-related clerical duties, includi Clerk, Accounting...
...As a teacher in New York Citys top-performing network of K-12 charter schools, you will join a team of professionals committed to teaching and preparing children from low-income neighborhoods to be self-assured thinkers and leaders, capable of exploring and debating...
...Painter The painter is responsible for preparing the surface to be painted, mixing resins, paints, reducers, and hardeners as needed and conducting the physical process of painting the item. Essential duties and responsibilities include the following: Sand...