Job Description

Description

Summary  
The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of   ERP business processes   and expertise in translating technical insights from tools like   ServiceNow   and   SolarWinds   into user-centric platform features.
  Key Responsibilities  
 1. Product Strategy, Vision, and ERP Alignment  
 

• Enterprise Vision:   Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
   
• ERP Domain Expertise:   Act as the voice of the business users for mission-critical   ERP (Enterprise Resource Planning)  systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
   
• Value Maximization:   Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.
   

2. Technical Product Ownership: GCP, Monitoring & Data  
 

• GCP Observability:   Own the strategy and backlog for leveraging   GCP Cloud Monitoring (Operations)  ,   Cloud Logging   , and   Cloud Trace   to provide comprehensive visibility into cloud-native applications and infrastructure.
   
• Data Ingestion Pipeline:   Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like   SolarWinds  ) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.
   
• Alerting & Incident Management:   Standardize and optimize alerting policies (SLO/SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving   Mean Time to Resolution (MTTR)  .
   

3. ITSM & Service Management Integration  
 

• ServiceNow Integration:   Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into   ServiceNow IT Service Management (ITSM)  and   IT Operations Management (ITOM)  modules.
   
• AIOps/Event Correlation:   Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.
   
• Tool Rationalization:   Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like   SolarWinds   and the new GCP/ServiceNow ecosystem.
   

4. User Experience & Security UI Design  
 

• Security Monitoring UI:   Define and design intuitive user interfaces (UI/UX) for consuming critical monitoring and security data. This includes:
   
• Designing   single-pane-of-glass dashboards   for business health and technical performance.
   
• Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.
   
• User Enablement:   Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).
   

  Required Skills and Qualifications  

  Category  
  Must-Have Experience  
  Product & Agile  
10+ years as a Product Owner/Manager; Expertise in Scrum/Agile ceremonies and Backlog management.
  Cloud & Observability  
Strong proficiency in   Google Cloud Platform (GCP)  and its native monitoring tools (Cloud Monitoring, Logging, Pub/Sub).
  ITSM & Tools  
Direct experience integrating monitoring/alerting platforms with   ServiceNow   (ITSM/ITOM). Familiarity with monitoring tools like   SolarWinds   .
  Technical Acumen  
Experience with   data ingestion pipelines   , defining security logging/alerting requirements, and working with complex application telemetry.
  Domain Expertise  
Experience within the   ERP domain   (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.
  Design  
Experience with   UX/UI principles   for technical platforms (e.g., dashboard design, defining information hierarchy).

Job Tags

Full time,

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