Job Description

We’re hiring a Product Manager to join our Trust & Safety team. As our PM, you’ll lead efforts to make sure every Chime member who faces a transaction issue—whether it's fraud or a billing error—can quickly and confidently get their money back. You'll craft member experiences that feel effortless, even when things go wrong, while building systems that help Chime handle disputes efficiently at scale. Disputes aren't just support tickets—they impact real people trying to pay rent, buy groceries, or protect their hard-earned money. You'll help shape policies and tools that balance compliance, fraud prevention, and compassion. The stakes are high, and so is the opportunity to build trust with every resolution. The base salary offered for this role and level of experience will begin at $139,600 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to: Own the end-to-end member experience for transaction disputes—from filing to resolution Design simple, transparent flows that help members regain financial confidence quickly Collaborate cross-functionally with Engineering, Risk, Compliance, Legal, and Operations teams Drive automation and tooling improvements that reduce handling time and error rates Monitor and improve key metrics like resolution time, dispute loss, and member satisfaction Stay ahead of evolving regulatory guidelines and ensure full compliance Balance business risk, fraud mitigation, and user experience through thoughtful product decisions To thrive in this role, you have: Built consumer-facing products that prioritize trust, safety, or financial resilience Worked in complex operational or policy-heavy domains (e.g. fraud, compliance, support) Used analytics and experimentation to uncover insights and drive product decisions Collaborated with diverse teams including Engineering, Risk, Legal, and Ops Excellent communication skills and comfort with ambiguity in high-stakes areas Familiarity with or interest in financial services regulation and dispute resolution A member-first mindset and drive to build simple, empowering experiences We believe in building a diverse, inclusive environment and strive to hire individuals with varied strengths, skills, backgrounds, and ideas to serve our members better. Chime is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, or any other legally protected basis. If you require accommodation during the application process, please contact benefits@chime.com. What we offer for our full-time, regular employees Our in-office work policy is designed to keep you connected — four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute Competitive salary based on experience 401k match plus great medical, dental, vision, life, and disability benefits Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 1% of your time off to support local community organizations of your choice Annual wellness stipend to use towards eligible wellness related expenses Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, and more A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. #J-18808-Ljbffr Chime

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