Job Description

PAY: $45-50/hour W2.
100% remote role, no expectation of onsite work
W2 Candidates only

Manager Notes

1. Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
2. White glove support for medium-tier and enterprise accounts.
3. Able to get into the technical nuances and work with Technical Product and Account Managers.
4. Identifying and fixing simple issues on integrations.
5. Comfortable with data in the integration space. Working with large data sets is a must.
6. SQL experience is a plus but not mandatory.
7. Experience with Jira, Sigma, etc., would be beneficial.
8. POS Integration experience would be ideal.
9. Day-to-day responsibilities: 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.

Original Job Description

• Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
• Responsible for reviewing integrations built against our APIs, both live and offline.
• Evaluate whether integrations meet technical requirements and communicate feedback.
• Configure runtime variables and internal settings for launch readiness.
• Collaborate to update the certification process and train new specialists.
• Address technical issues raised by partners and escalated by support.
• Support additional projects like data aggregation, documentation, etc.
• Required Skills & Qualifications:
• 2+ years of experience with APIs and integrations.
• Experience working directly with external partners/clients.
• Strong communication skills.
• Ability to work with technical and non-technical audiences.
• Manage multiple priorities effectively.
• Basic experience with GitHub or similar tools; coding experience not necessary.

Preferred Skills

• Experience working with large data sets.
• SQL experience.
• Experience with Jira.
• Technical writing experience.
• Bachelors Degree.

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

Visit our website for more information:

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.

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