Job Description

Product Innovation Manager

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Digital Architecture and Delivery team you are expected to provide client-facing support utilizing Microsoft Azure, Office 365, and Windows 10 technologies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. You are expected to leverage your troubleshooting skills and knowledge of network management to support daily operations and resolve technology incidents.

Responsibilities - Provide client-facing support utilizing Microsoft Azure, Office 365, and Windows 10 technologies - Supervise, develop, and coach teams to deliver top-quality work - Manage client service accounts and drive engagement workstreams - Leverage troubleshooting skills and knowledge of network management - Support daily operations and resolve technology incidents - Independently solve and analyze complex problems - Develop top-quality deliverables - Oversee successful planning, budgeting, execution, and completion of projects

What You Must Have - Bachelor's Degree - 7 years of experience

What Sets You Apart - Troubleshooting skills in Windows 10 - Experience with Microsoft Azure and Office 365 - Knowledge of TCP/IP, DHCP, and DNS configuration - Client-facing support utilizing Microsoft technologies - Experience with IT support ticketing systems - Preventative maintenance services experience - Professional communication and customer engagement - Documenting issues and resolutions in detail

Travel Requirements Up to 80%

Job Tags

Similar Jobs