Job Description
Who We Are Join us at Associated Materials, LLC, where you can be AMazing! At Associated Materials, we combine our rich history in innovation with an unwavering commitment to continuous improvement and the customer experience. For decades, we have provided exterior building products that have helped build homes and communities across North America, and we look toward the future with the same aspirations as we learn, grow, and set new standards of excellence.
As a leading manufacturer and distributor of exterior building products, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AM team where you can be AMazing as we shape our future together.
Position Summary: The Order Fulfillment Specialist is a dedicated, plant-embedded resource responsible for managing customer order communications, maintaining accurate order status in plant systems, and coordinating fulfillment execution for standard orders, remakes, and expedites. This position serves as the primary point of contact between the plant and Alside Customer Service and Sales teams, ensuring real-time visibility, proactive issue resolution, and seamless information flow. The Order Fulfillment Specialist partners with plant production, shipping, and scheduling teams to drive down backlogs, resolve order flow interruptions, and improve on-time fulfillment rates.
What to Expect: Customer Communication & Order Management - Serve as the single point of contact at the plant for Alside Customer Service and Sales inquiries regarding order status, expedites, and remakes
- Respond promptly to internal and external customer requests for order information, delivery updates, and issue resolution
- Proactively communicate fulfillment issues, production delays, or constraints to Customer Service before they escalate to customers or sales representatives
- Maintain constant, professional communication between Customer Service, manufacturing, shipping, and sales teams
- Document all customer interactions, issue resolutions, and order status updates in CRM systems to ensure Customer Service has access to current, accurate information
Plant System Updates & Data Accuracy - Maintain real-time accuracy of order status, production changes, and shipping updates in plant order tracking and management systems
- Update CRM and order management systems with current information on order flow, remakes, expedites, and fulfillment issues
- Conduct regular audits of transaction details to ensure all order processing maintains required accuracy, quality standards, and customer service levels
- Monitor contracts or agreements for expiration or renewal; generate reports on order status and execution for stakeholders across the business
- Ensure Customer Service and Sales teams have reliable, up-to-date information to eliminate "let me check with the plant" delays
Backlog Management & Fulfillment Coordination - Identify and resolve critical production and order flow interruptions or discrepancies that impact customer commitments
- Drive down production backlogs and improve order fulfillment rates by coordinating with production scheduling, plant management, and shipping teams
- Expedite orders as needed to meet customer delivery requirements; track expedited orders through completion
- Coordinate with transportation providers to resolve delivery issues, correct shipping errors, or investigate carrier problems
- Anticipate fulfillment issues and partner with local plant management to mitigate customer impact
Process Improvement & Reporting - Develop and maintain complete, accurate reporting for various stakeholders in the business (Customer Service, Sales, Plant Management, Operations Leadership)
- Provide guidance, training, and coaching to local production expediters or shipping coordinators (where applicable)
- Assist with the implementation of process changes, system updates, or workflow improvements to advance lead time and fill rate metrics
- Collaborate with technical teams to resolve system issues or implement updates to order tracking tools
- Recommend process improvements based on recurring issues, customer feedback, or operational inefficiencies
What We're Looking For: - Bachelor's degree in Supply Chain, Manufacturing, Business Administration, or related discipline preferred. Equivalent combination of education and relevant experience will be considered
- 2-4 years of experience in order fulfillment, production coordination, customer service, or plant manufacturing environment
- Experience working with order management software, CRM systems, and ERP platforms
- Proven track record of managing customer expectations and resolving complex fulfillment issues
- Customer Service Orientation: Ability to communicate professionally with internal and external customers, manage difficult conversations, and maintain composure under pressure
- Problem-Solving & Expediting: Strong analytical skills with ability to identify root causes, prioritize competing demands, and resolve issues quickly
- Attention to Detail: Exceptional organizational skills with ability to manage high volumes of orders and maintain data accuracy
- Cross-Functional Collaboration: Demonstrated ability to work effectively across departments (Customer Service, Production, Shipping, Sales) and influence without direct authority
- Flexibility & Adaptability: High level of flexibility to react immediately to inventory constraints, production issues, or urgent customer requests
- Communication Skills: Excellent written and verbal communication skills; ability to clearly document actions and provide concise status updates
- Technical Proficiency: Experience with Order Management Software, CRM platforms (e.g., Salesforce), and Microsoft Office Suite (Excel, Outlook, Word)
- Manufacturing Knowledge: Understanding of production scheduling, order flow processes, and plant operations preferred
About Us When you join Associated Materials, LLC, you become part of a noble industry and a team of more than 3,500 employees who are proud to enhance the places we live with quality, innovative, and sustainable products. Headquartered in Cuyahoga Falls, Ohio, we are a leader in the building products industry, operating as three businesses: Associated Materials Innovations, Alside® and Gentek® Building Products. We are united by our core values that are all about being AMazing, which guide us to prioritize safety above all else, lead with trust, and speak the truth.
Additional Information The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.
Job Tags
Work at office, Local area, Immediate start,