Job Description

Job Title: Project Manager (Operations Focused)

4Labs Digital

About the Company

4Labs Digital is a fast-moving, collaborative, and impact-driven creative and digital agency. We work with clients across sectors—from tech startups to nonprofits to musicians—supporting their marketing, content, and platform strategies. Our 25-person team thrives on flexibility, autonomy, humor, and doing meaningful work that brings order to creative chaos.

Role Summary:

We're looking for a proactive and systems-minded Project Manager who acts as the glue between teams and tasks—someone who can bring structure, accountability, and momentum to a creative, sometimes chaotic environment. Reporting directly to one of the founders, you’ll play a central role in operationalizing workflows, owning Monday.com project spaces, and supporting internal initiatives.

This is not a traditional "checklist PM" role. You’ll be expected to build, implement, and maintain systems , manage deliverables across teams , and proactively problem-solve . If you love creating order out of complexity, working with a values-driven and jokey team, and being both the conductor and backstage operator, we want to hear from you.

Key Responsibilities:

1. Workflow & Systems Management

• Own and manage project boards, workflows and automation within Monday.com
• Build, document, and train the team on new systems, dashboards, and procedures within Monday.com
• Track deliverables, deadlines, and team accountability on implementation and uses of operational systems
• Help build and maintain Standard Operating Procedures (SOPs)
• Monitor systems usage and retrain/remind teams when tools are underutilized

2. Financial & Admin Support

• Oversee basic financial tracking systems
• Draft invoices for contractors and clients
• Taking on some internal culture work, such as organizing monthly staff happy hours as well as monthly process trainings
• Manage contracts through Monday.com lifecycle forms and check-ins
• Ad hoc operational support that arises for the C-Suite such as:
• PTO bank
• Setting up an invoice automations between Monday and Xero
• Setting up company swag
• Build a document that c-suite updates monthly that shows quickly who is staffed on what accounts
• Building a database that we can fill in with people's skillsets, build password security dashboard, etc

3. Project Oversight & Execution

• Monitor all operations-based active projects and tasks—serve as the central reference point across teams
• Ensure deliverables are completed on time, and risks are escalated early
• Provide weekly updates and maintain visibility across project lifecycles

4. Special Projects & Strategic Initiatives

• Conduct research for new initiatives (e.g., affiliate platforms, vendor partnerships)
• Lead implementation of operational updates across the org (e.g., ads workflow rollout)
• Identify process gaps and take initiative to close them—before being asked

Skills & Qualifications: Must-Haves

• Experience in operations, project management, or program coordination
• Attention to detail
• Highly analytical
• Self-learner
• Strong fluency with project management platforms (Asana, Monday.com, ClickUp, Airtable, etc.)
• Ability to create automations, link boards, and standardize processes
• Demonstrated ability to build and implement workflows, not just maintain them
• Excellent communication and follow-through skills—written and verbal
• Experience managing or coordinating across cross-functional teams
• Comfortable being “friendly assertive” and giving/reminding others on tasks, even with people who are more senior at the company
• High level of self-direction and the ability to push initiatives independently
• Experience working in a fast-paced startup or, creative agency, or nonprofit environment

Nice-to-Haves

• Comfort building and maintaining internal as well as client-facing project structures (CRM, onboarding workflows, deliverable tracking)
• Ability to draft basic documentation, SOPs, and internal training materials
• Familiarity with contract management and invoice creation workflows
• Background or exposure to values-driven or diverse workplaces

Cultural & Personality Fit

We’re looking for someone who is:

• Friendly and collaborative but not afraid to push back when needed
• Detail-oriented but able to see the big picture
• Able to balance proactivity alongside reactivity , both responding to needs as they arise while building out new processes
• Comfortable in a diverse, jokey, but serious about their work team culture
• Receptive to feedback and comfortable giving it in a constructive way
• Excited by the idea of bringing order to chaos and growing with a mission-oriented team
• Excited to help build this role with the COO  

Success Metrics (30/60/90 days)

In the first 90 days, success looks like:

• Monday.com systems are streamlined and maintained reliably
• You’ve created or improved SOPs and automated redundant processes
• Key tasks are off Brian’s plate
• Teams are responding to deadlines and task reminders without needing handholding
• You’ve led at least one special project from problem-identification to solution

How to Apply

Please submit your resume, cover letter, and any relevant work samples or case studies that demonstrate your experience in influencer marketing within the music and entertainment industry. If applying by email, send your application to apply AT 4labsdigital DOT com. In the subject line, include the role you are applying for and your full name. We look forward to discovering how your expertise can contribute to the success of our brand.

4Labs Digital is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), or sexual orientation or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act (ADA), 4Labs Digital is committed to fully including all qualified individuals. As part of this commitment, 4Labs Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [Benton, Apply@4labsdigital.com]

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Compensation for this position is location-based, and salary ranges will vary depending on the geographical location of the role. Below is a list of typical cities where the position may be posted, each with its corresponding salary range:

• Toronto: $45,000-$60,000 USD salary; $22-$30 USD an hour contract
• Chicago: $45,000-$60,000 USD salary; $22-$30 USD an hour contract
• Miami, Florida: $50,000-$60,000 USD salary; $25-$30 USD an hour contract
• Austin, Texas: $50,000-$60,000 USD salary; $25-$30 USD an hour contract
• Mexico City: $30,000-$45,000 USD salary; $15-$22 USD an hour contract

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