Job Description

Job Description

Join the Team that Sets the Standard

The Town of Palm Beach is more than just a world-renowned destination, it's a community defined by beauty, charm, and an unwavering commitment to excellence. Home to some of the world’s most accomplished individuals, Palm Beach offers an exceptional quality of life to live or work in a truly unique setting.

We are seeking passionate and dedicated professionals to join our team and help uphold the exceptional standards that make Palm Beach extraordinary. Our continued commitment to excellence has earned us the prestigious South Florida Top Workplaces award year after year.

Join the Town of Palm Beach and take your career to the next level in a one-of-a-kind government setting that values innovation, excellence, and professional growth—while supporting your work-life balance, personal well-being, and long-term success.

Do you value integrity, innovation, and excellence? Ready to make a meaningful impact?

This is your opportunity to be part of a team that leads with purpose and delivers with pride.

At the Town of Palm Beach, our employees are driven by a shared vision: to provide outstanding service and continuously raise the bar. We’re proud to work in an environment where these core values guide everything we do:
• Respect for everyone;
• Highest ethical standards;
• Cooperation and teamwork;
• Commitment to quality;
• Spirit of innovation;
• Open and timely communication; and
• Personal responsibility and accountability.

If you’re inspired by these values and ready to contribute to something exceptional — we want to hear from you.

Apply today and help shape the future of Palm Beach.

We are seeking a Junior Systems Administrator to join our IT team. In this hands-on role, you will provide day-to-day technical support to staff across Town. You’ll ensure reliable access to systems, maintain core infrastructure, and help secure the network all while delivering exceptional service to non-technical users.

• Meaningful Impact : Support critical IT infrastructure and Public Safety operations to enhance community well-being.
• Collaborative Culture : Work in a dynamic, team-oriented environment with opportunities for cross-departmental collaboration.
• Professional Growth : Access training and development to advance your technical and professional skills.
• Innovative Environment : Contribute to modernizing IT systems and processes in a forward-thinking organization.

• Respond to helpdesk tickets and resolve day-to-day user issues (password resets, software errors, connectivity, printing, etc.)
• Onboard new hires : provision laptops/desktops, create Microsoft 365 & Active Directory accounts, assign permissions, and conduct basic orientation
• Offboard departing staff : disable accounts, revoke access, wipe/recover devices, and update inventory
• Diagnose and repair hardware, software, and network problems on Windows workstations and peripherals
• Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Active Directory (user/group management, GPOs)
• Maintain Windows 10/11 workstations via imaging, updates, patching, and troubleshooting
• Support local network infrastructure including switches, Wi-Fi access points, VLANs, and basic firewall rules
• Track IT assets using inventory software; order laptops, monitors, peripherals, and maintain accurate stock records
• Coordinate with external vendors (ISP, telecom, hardware suppliers, MSPs) for installations, repairs, and project requirements
• Create and maintain internal IT documentation , knowledge base articles, and user guides
• Generate regular reports on ticket trends, system health, project status, and asset lifecycle

• Education  High school diploma or GED required.
• 3–5 years of hands-on experience in IT support, helpdesk, or systems administration
• Strong proficiency with Microsoft 365 (admin center, licensing, Teams, Intune)
• Solid experience with Windows 10/11 deployment, troubleshooting, and management
• Hands-on knowledge of Active Directory (users, groups, OU structure, basic GPOs)
• Fundamental networking skills : DNS, DHCP, TCP/IP, Wi-Fi troubleshooting, switch port configuration
• Proven ability to independently diagnose and resolve hardware/software issues
• Excellent communication skills —able to explain technical concepts to non-technical staff
• Calm, patient, and solution-oriented under pressure
• Must work fully onsite at Town Hall and be able to commute to satellite locations (valid driver’s license required)
• And other duties as assigned.

• Experience with PowerShell scripting for automation (user provisioning, reporting, etc.)
• Familiarity with Azure AD / Entra ID , Conditional Access, or Intune MDM
• Prior experience supporting government, non-profit, or mid-sized organizations (100–500 users)
• IT certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals, etc.)

Compensation details: 31.42-50.3 Hourly Wage

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