Job Description
Scope:Assists the General Manager in overseeing the daily operations of the Housekeeping Department, including guest rooms, public areas, and back-of-house spaces. Ensures all areas of the property consistently meet the hotel’s high standards for cleanliness, presentation, and service quality.
Primary Responsibilities:Support the recruitment, training, and development of housekeeping staff; assist with performance evaluations and communicate clear performance expectations.
Conduct regular inspections of guest rooms, public spaces, laundry facilities, restrooms, and storage areas to ensure cleanliness standards are maintained.
Assist in preparing daily staff schedules based on forecasted occupancy and operational needs; assign and oversee completion of housekeeping tasks.
Monitor and maintain inventory levels of linens, cleaning supplies, and amenities; assist with ordering and monthly inventory audits.
Ensure accurate completion of the Housekeeper’s Report and promptly communicate clean and available rooms to the Guest Services team.
Report maintenance issues promptly to the Engineering Department and follow up to ensure timely resolution.
Respond to guest requests and concerns in a prompt, courteous manner, ensuring guest satisfaction through timely follow-up.
Maintain a professional appearance and demeanor; model hotel standards in conduct and dress.
Uphold and communicate company policies, procedures, and service standards to the housekeeping team.
Conduct safety and service training sessions; promote adherence to workplace safety and hygiene standards.
Act as Manager on Duty as scheduled, overseeing operations across departments when needed.
Ensure departmental compliance with local, state, and federal regulations, including OSHA, EEOC, wage and hour laws, and health and safety requirements.
Internal:
Guest Services: Coordinate room status and guest needs.
Engineering: Report and follow up on maintenance concerns.
External:
Guests: Deliver courteous, prompt service.
Vendors: Assist with ordering and receiving housekeeping supplies.
Education & Experience:
High school diploma or equivalent required.
Minimum two years of housekeeping experience, including at least one year in a supervisory or lead role.
Candidates demonstrating exceptional performance may receive special consideration.
Certifications:
Alcohol awareness certification as required by local or state regulations.
Housekeeping certification as required by franchise or brand standards.
Strong organizational and time-management skills.
Excellent attention to detail.
Effective communication and interpersonal abilities.
Ability to lead, motivate, and manage a diverse team.
Working knowledge of cleaning products and safety standards.
Must be available to work evenings, weekends, and holidays as needed.
Fast-paced hotel environment with frequent exposure to cleaning agents and chemicals.
Standing, walking, and lifting for extended periods may be required.
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