Job Description
Responsibilities
Essential Competencies:
• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills
Key Responsibilities and Accountabilities:
1. Assists the store manager with the overall operation of the business unit.
2. Develops, coaches and trains all direct reports in the business unit.
3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
4. Makes recommendations for hiring and evaluating of associates on the team.
5. Assists the store manager in performing the daily administrative/clerical functions of store operations.
6. Provides exceptional customer service to customers, to include resolving customer concerns.
7. Fulfills the duties of store personnel only if needed.
8. Models, monitors and enforces compliance with company policies and standards.
Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.
9. Maintains the general appearance of the store and premises according to agency standards.
10. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.
11. Performs all other duties as assigned.
Supervisory Responsibility:
This position has supervisory responsibility for associates including Team Leads.
Qualifications
Required Qualifications:
1. High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
2. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
3. Ability to effectively communicate in English, both verbally and in writing in a clear manner.
4. Excellent customer service skills.
5. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
6. Personal vehicle to transport store receipts to the bank.
Preferred Qualifications:
1. Associate’s degree or higher.
2. Fluency in a language other than English.
Our mission is to transform lives and communities through the power of education and employment.
Our mission is to transform lives and communities through the power of education and employment.
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