Job Description

Job Description

Job Description

EVENTS TEAM MEMBER - Holland Civic Center

Sports Facilities Management, LLC

LOCATION: Holland, MI

DEPARTMENT: EVENTS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Member Role is expected to provide operational assistance where needed including cleaning, room setup, banquet service, concessions service and snow removal.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Room setup including setting up tables (both round banquet tables, and 8 foot rectangle tables,) setting up chairs, assisting with room flips from one event to the other. Must be able to lift 60 lbs.

• Assist with facility cleaning as needed including bathrooms, and vacuuming carpet using a backpack vacuum.
• Must be able to work evenings, weekends. Candidates with a flexible schedule preferred.
• Assist as needed with banquet events including setting tables with plates, silverware, glassware.
• Assist with concessions and bar service as needed including using point of sale system and serving customers.

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 60 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of events and sports
• Customer service experience
• Event experience

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