Job Description

Job Description

Job Description

Enrollment Coach

Location:

This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred.

Shape the Future of Online Learning with OU Education Services:

OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.

At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.

Job Summary:

The Enrollment Coach will have a passion for education and helping people achieve their personal and career objectives. The successful candidate will have a recruiting, customer service, or sales background with a desire to assist potential students in discovering a pathway for educational success. They will be able to build relationships over the phone, share an online program's unique value with prospective students, and work with students from initial interest through enrollment.

Key Responsibilities:

· Consultative approach to assisting prospective students through application and admissions

· Conduct individual consultations with prospective students to assess their academic goals, program fit, and eligibility for admission

· Explain program details, course curriculum, graduation requirements, and career pathways. 

· Answer inquiries about financial aid, scholarships, and payment plans. 

· Assist with application completion, ensuring accuracy and adherence to deadlines

· Use the database to track student progress and any communication with students

· Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their manager

· Willingness to learn the OUES engagement process with prospective students that aligns with OU objectives

· Team orientation to participate in meetings related to performance data, prospective applicant concerns, and creative solutions to improve performance.

Qualifications:

· Minimum 0-2 years professional work experience

· Bachelor’s degree required

· Experience in Salesforce or similar CRM, preferred

Additional Skills/Requirements:

· Strong interpersonal skills, team oriented and proactive

· Ability to establish relationships with prospective students over phone, text and email

· Presentation skills necessary to lead webinars and in-person meetings to share information with prospective students regarding program and OU

· Good attitude, positive mindset, and commitment to the OUES values

· Passion for education and helping people achieve their goals

· Keen interest in learning new things

· Ability to work in a fast-paced, entrepreneurial environment

Benefits Include:

Competitive salary & benefits package

401K plan

Unlimited PTO policy

Hybrid Work Policy

Wellness reimbursement

Professional development and career growth opportunities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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