Customer Support Specialist Job at Signal Tru Brand, Madison, WI

elc5OUdWdjVnSEpJelVNcW9pZTJBZG9QQmc9PQ==
  • Signal Tru Brand
  • Madison, WI

Job Description

Company Description

About Signal Tru Brand

At Signal Tru Brand, we are dedicated to crafting strategic solutions that amplify our clients’ market presence and drive sustained growth. Based in Madison, WI, we specialize in business development, strategic consulting, and brand enhancement across multiple industries. Our mission is to support organizations in reaching their full potential through data-driven strategies, operational efficiency, and strong client partnerships. With a team of committed professionals and a results-oriented mindset, we take pride in delivering measurable impact.

Job Description

Job Description

Signal Tru Brand is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Madison, WI. This role is ideal for someone passionate about problem-solving, customer care, and contributing to a team that values quality service and continuous improvement.

Responsibilities

  • Serve as the first point of contact for customer inquiries via phone and email.

  • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering the best solution.

  • Maintain detailed records of customer interactions, transactions, comments, and complaints.

  • Collaborate with internal teams to escalate and resolve complex issues promptly.

  • Follow communication procedures, guidelines, and policies to ensure consistent service.

  • Identify trends in customer feedback to suggest process or product improvements.

Qualifications

Qualifications

  • Proven experience in customer support, customer service, or a related field.

  • Excellent communication, active listening, and interpersonal skills.

  • Strong organizational and time management abilities.

  • Proficiency in Microsoft Office and CRM systems.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Additional Information

Benefits

  • Competitive salary: $60,000 – $66,000 per year

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and continuous learning support

  • Health, dental, and vision insurance packages

  • Paid time off and company holidays

  • Supportive team culture and collaborative work environment

Job Tags

Full time, Work at office,

Similar Jobs

Amazon Stores

Senior Software Development Manager, AI Robotics (San Francisco) Job at Amazon Stores

 ...develop training models and simulation environments for large robotics foundational models focused on reasoning, perception, locomotion...  ...approach combines ambitious research with practical impact, utilizing Amazons extensive computational resources and rich datasets to train... 

DHD Consulting

Manager, Executive Office & Corporate Management Team Job at DHD Consulting

 ...Position: Manager, Executive Office & Corporate Management Team Location: Commerce / Suwanee, Georgia, USA This position is based in Commerce . However, we do have properties in Suwanee that may occasionally require maintenance. The candidate should be willing... 

Mayville Engineering Company, Inc.

1st Shift Production Operator Job at Mayville Engineering Company, Inc.

 ...responsibilities include:Work from assembly drawings and specifications. Selects and aligns dies in press according to specifications. Positions work piece against fixtures or Production Operator, Production, Operator, 1st Shift, 2nd Shift, Operations, Manufacturing... 

Wayne Farms LLC

Accountant, Staff Job at Wayne Farms LLC

 ...PRIMARY FUNCTION: The Staff Accountant performs accounting tasks and participates in projects in connection with preparing, reconciling, and explaining the profit/loss for the further processing operations. RESPONSIBILITIES & TASKS: Downloads Sales and... 

Better Talent

Reservations Agent Job at Better Talent

 ...essential team member as our Vacation Rental Reservations Agent in 30A. Located on Florida's...  ...management company offering pristine luxury homes along sugar sand beaches and emerald...  ...providing competitive wages and a great work-life balance, we strive to ensure our employees...