Direct message the job poster from Cline Head of Talent @ Cline, (Databricks, Zenefits, Box, Yammer Alum) Who we are: What we are looking for: As our first Customer Support Engineer, you’ll be the critical link between our users and our engineering team. You’ll help developers succeed with our AI tools, troubleshoot issues, collect product feedback, and create self-service resources. You’ll work closely with Product, Engineering, and DevRel to ensure every user has a great experience — and you’ll help shape the support function from day one. You’ll be working within our ticket-based support system to manage, triage, and resolve incoming requests efficiently. You will also be assist with the outreach and ongoing support of priority customers in an evolving and dynamic environment. Responsibilities: Be the frontline for technical support, answering customer inquiries via chat, email, and forums Investigate, reproduce, and escalate bugs or platform issues to Engineering Help developers onboard, configure, and troubleshoot AI-powered coding workflows Write clear, concise documentation and support articles Identify patterns in support requests and proactively improve the user experience Collaborate with Product and Engineering to prioritize fixes and enhancements Champion the voice of the customer in internal conversations Contribute to building scalable support infrastructure (processes, tools, knowledge base) Provide ongoing outreach support to high priority customers Qualifications: 5-7+ years of experience in technical support, solutions engineering, or a customer-facing engineering role 3+ years of experience in enterprise-level support, or specialized support role Strong understanding of software development (e.g., experience with APIs, CLI tools, debugging, Git) Excellent written and verbal communication skills Empathy for developers and curiosity about their problems Self-starter attitude and ability to thrive in a fast-paced, startup environment Familiarity with LLMs, AI tools, or developer products is a big plus Bonus: experience with platforms like Intercom, Zendesk, Notion, Linear, or HubSpot Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Cline by 2x Get notified about new Customer Support Engineer jobs in San Francisco Bay Area . San Francisco, CA $70,000 - $150,000 1 year ago San Francisco, CA $90,000 - $150,000 11 months ago Palo Alto, CA $75,000 - $150,000 2 weeks ago San Francisco, CA $90,000 - $150,000 2 weeks ago Sunnyvale, CA $122,000 - $174,000 1 week ago San Francisco Bay Area $100,000 - $120,000 2 weeks ago San Francisco, CA $90,000 - $130,000 4 days ago San Francisco, CA $150,000 - $200,000 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Cline
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