Customer Success Manager - RhiKnows Job at Rhino Tool House, Osseo, MN

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  • Rhino Tool House
  • Osseo, MN

Job Description

Job Description

Job Description

RhiKnows is an AI-powered SaaS platform that helps manufacturers improve OEE, productivity, and quality through real-time operational insights. We’re looking for a Customer Success Manager to ensure our customers get maximum value from their investment.

In this role, you will:

  • Build strong relationships with manufacturing customers.
  • Guide adoption and usage of RhiKnows modules.
  • Conduct business reviews to show ROI and uncover growth opportunities.
  • Partner with Sales Engineers to ensure smooth onboarding and renewals.

What we’re looking for:

  • 3+ years in customer success, account management, or SaaS implementation.
  • Knowledge of manufacturing operations and Industry 4.0 concepts.
  • Strong communication skills with both technical and executive audiences.

Why RhiKnows:
You’ll join a growing team bringing AI innovation to the shop floor—backed by Rhino Tool House’s nationwide presence. Competitive pay, performance incentives, and professional growth opportunities await.

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