Job Description
Schedule: Monday - Friday, 8 am - 5 pm
Organization
Variosystems is an internationally established and recognized electronics services partner in the field of the development, industrialization, production and life-cycle management of electronics solutions to leading innovators in Europe, North America and Asia. With 30 years of experience, Variosystems has established a reputation for operations excellence and highest customer satisfaction operated by a team of more than 2,500 staff worldwide.
Job Description
The Customer Success Manager (CSM) is responsible for the daily management of assigned customer programs including order management. Primary areas of focus include customer satisfaction, program profitability, cash flow management, revenue generation, and expansion of existing client base. The CSM is also required to maintain accurate data with the ERP system (SAP) to ensure the effective planning and execution of production orders.
Tasks and Responsibilities
• Member of Customer Success Team (CST) and primary point of contact to the customer
• Maintain timely and accurate customer communication and reporting to customers
• Processing of all customer orders via ERP (SAP) system from initial quotation to after-sales service and support
• Collaboration with CST to ensure order fulfillment and achievement of on-time-delivery targets
• Review of Work Orders and management of customer forecast and deliver schedules
• Daily review of Clear-to-Build (CTB) reports and resolution of material shortage issues
• General sales and administrative support functions
• Provide Return Merchandise Authorization (RMA) support
• Maintain overview of all projects including all delivery schedules
• Support Finance with invoice issues and resolution
• Maintain and review customer owned inventory, slow moving inventory, and customer pre-payment reports and develop action plans as required
• Other duties as assigned
Required Knowledge Skills and Abilities
• University/College degree
• 5+ years of experience within inside sales/administration
• Past work experience within electronics manufacturing and/or production environment
• Proficiency with ERP systems and past work experience preferably with SAP
• Excellent communication and organizational skills
• Problem solving, ability to prioritize tasks; responsive
• Customer oriented
Benefits
Group Health Insurance
Dental
Vision
Life Insurance
Pet Insurance
LTD & STD
401k
Critical Illness
Flexible Spending Accounts
Disability
Legal Assistance
Variosystems LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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