Customer Success Manager Job at Treeline, Inc., Austin, TX

ejJwOEcxbjBoM0ZEd1VBdW95S3pDTjRC
  • Treeline, Inc.
  • Austin, TX

Job Description

Treeline, Inc., an award-winning sales recruiting and executive search agency , offering strategic sales staffing and recruitment services for leading companies in the United States and throughout North America. Dedicated to facilitating the placement of exceptional top sales talent professionals, Treeline stands at the forefront of advancing job careers of professionals in the sales industry!

Keep updated with the latest sales job opportunities nationwide by following Treeline on LinkedIn and activating our New Job Alerts !

Company Profile:

Our client is a growing tech company offering cloud-based financial reporting, business intelligence and workflow management solutions. With patented AI automation technology, they provide "ERP-like" functionality at a lower cost and complexity, empowering decision-makers with financial insights and actionable data. They are experiencing heavy growth with a small, close-knit team and are looking to expand their Customer Success division with a CX-focused CSM.

Job Description:

This is a unique opportunity to join a rapidly growing company at a pivotal stage as a Customer Success Manager with a focus on Customer Support / CX:

  • You will be the primary support and guidance for new and existing customers, owning ticketing queues and leading implementation as well as handling daily support calls.
  • Manage incoming support tickets in Zendesk/Salesforce Service Cloud, prioritizing and escalating issues to meet SLA targets.
  • Configure new customer accounts, lead virtual training sessions, and develop onboarding documentation.
  • Resolve software application questions, leveraging Excel/Google Sheets expertise for data manipulation and reporting tasks.

Requirements:

  • 3+ years of successful Customer Success, Customer Support or Technical Account Management work within a B2B software, SaaS or ARR organization.
  • Proven track record owning ticket queues and meeting SLA targets, with strong verbal and written communication skills.
  • Hands-on proficiency with Excel and Google Sheets (PivotTables, VLOOKUP, XLOOKUP) and experience with Salesforce Service Cloud.

Location : This is an hybrid work environment where you will have the flexibility to work from home on Monday, Thursday and Friday while reporting to an Austin, TX office Tuesday and Wednesday.

Job #5387

Base Salary : $65,000 - $80,000

Total Comp : $70,000 - $90,000

Job Tags

Work at office, Work from home, Monday to Friday,

Similar Jobs

The Walt Disney Company

Color Designer - Unannounced Kids & Family 2D Project (Disney Television Animation) Job at The Walt Disney Company

**About the Role & Team**Disney Television Animation is looking for a Color Designer to join an Unannounced Kids & Family 2D Project!**What You Will Do**+ Work with the Art Director and/or Color Design Supervisor/Lead on to implement their vision of the color design... 

Cyntergy

Construction Coordinator Job at Cyntergy

Job Description CONSTRUCTION COORDINATOR LOCATION | Tulsa REPORTS TO | Director of Construction Administration TEAM | Construction Administration ARE YOU READY FOR THIS? Do you thrive in a fast-paced environment where organization and communication are key...

Always There Personnel

Digital Print Machine Operator Job at Always There Personnel

 ...Arlington, TX | $18$21/hr (Based on Experience)Join a fast-paced team where your skills matter! Were looking for experienced Digital Printing Machine Operators to work with cutting-edge print technology. Job Duties: Operate digital printing equipment Follow all... 

Petco

Retail Sales Associate Job at Petco

As a Retail Sales Associate at Petco, you will play a crucial role in providing exceptional service to our guests. Your responsibilities will include:Delivering prompt and courteous assistance to all customers.Assessing customer needs and leveraging your product knowledge... 

SUNMI

Graphic Design Intern Job at SUNMI

 ...Job Title: Graphic Designer Intern Location: Atlanta, GA Department: Marketing About Sunmi As a high-tech unicorn company, SUNMI...  ...Intern with strong skills in brochure design and UI/UX for website development. In this role, you will collaborate with...