Job Description

Job Description

Job Description

About AiFA Labs

We are a generative AI firm providing cutting-edge solutions to several Fortune 500 companies and many technology startups. AiFA Labs combines machine learning (ML), natural language processing (NLP), intelligent automation (IA), and industry experience to deliver the latest GenAI products and services. AiFA Labs helps businesses mitigate risk, maintain compliance, control expenses, attract top personnel, and retain loyal consumers.

We invest in our employees to spark innovation and augment the quality of our products and services. We delight in collaborating with customers and stakeholders, leveraging our knowledge, skills, and expertise to further our mission of effecting positive change. We believe a better working world, with sustainable, inclusive economic growth, will emerge within our lifetimes.

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The Role

As a Customer Success Manager, you will be the primary partner and strategic advisor for our clients after the sale. You’ll guide implementations, drive product adoption, ensure value realization, and help us grow long-term relationships.

You’ll act as the voice of the customer internally and help AiFA Labs build a world-class customer experience engine.

This is a high-impact role that requires consultative depth, technical comfort, and a “roll-up-your-sleeves” attitude.

& What You’ll Do

• Lead onboarding and implementation planning, ensuring fast time-to-value.
• Own the customer relationship post-sale: adoption, retention, and expansion.
• Serve as a trusted advisor to technical and business stakeholders.
• Conduct regular check-ins, executive reviews, and strategic roadmap sessions.
• Identify upsell opportunities and collaborate with the sales team to close them.
• Monitor account health, usage trends, and engagement to drive renewals.
• Work cross-functionally with Product, Engineering, and Sales to deliver outcomes.
• Contribute to playbooks, onboarding materials, and process improvements.

& You Should Apply If You:

• Have 4–8 years of experience in Customer Success, Account Management, or Consulting in enterprise SaaS.
• Are comfortable navigating complex technical environments (SAP or similar).
• Thrive in fast-moving startups where you wear many hats.
• Know how to manage C-level relationships and day-to-day users alike.
• Are proactive, structured, and accountable. You don’t wait — you lead.
• Have strong written and verbal communication skills.

Bonus Points If:

• You’ve worked with enterprise IT or SAP clients.
• You’ve run software implementations before.
• You’ve worked in AI, automation, or digital transformation.

& Why Join AiFA Labs?

• Early-stage upside with proven product-market fit
• Hands-on collaboration with leadership and founders
• Real ownership and autonomy in building something big
• Flexible, remote-first culture rooted in performance, not micromanagement

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