Customer Service Representative Job at Cosmos Air Purification and Environmental Systems Inc., Hyattsville, MD

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  • Cosmos Air Purification and Environmental Systems Inc.
  • Hyattsville, MD

Job Description

Company Overview: Cosmos Air is a leading provider of high-quality air filtration solutions for residential and commercial clients. We are committed to delivering superior products and exceptional customer service, ensuring healthier indoor environments. We are seeking a dedicated and empathetic Customer Service Representative to join our team and serve as the primary point of contact for our valued customers.

Job Summary: The Customer Service Representative will be responsible for providing excellent support to Cosmos Air customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about Cosmos Air products, services, and policies.
  • Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
  • Process orders, returns, and exchanges, and assist with product registration.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with sales, technical support, and logistics teams to ensure seamless customer service.
  • Identify and suggest improvements in customer service processes and procedures.
  • Educate customers on product usage, maintenance, and benefits.
  • Stay up-to-date with product knowledge, company promotions, and industry trends.

Preferred:

  • Quick Books
  • Experience in the HVAC, air quality, or home improvement industry.
  • Experience with Zendesk, Salesforce Service Cloud, or similar customer service platforms.
  • Bilingual proficiency is a plus.

Skills:

  • Customer-focused and patient.
  • Strong interpersonal skills.
  • Adaptability and ability to handle difficult situations calmly.
  • Detail-oriented and organized.
  • Team player.

Benefits:

  • 401K
  • Negotiable pay
  • Paid time off
  • Paid holidays

Job Tags

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