Job Description

·Handle all customer service emails, phone calls, text and chat ·Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received ·Follow up on any issues and make sure problems are fully resolved in a timely manor ·Check web order maintenance daily to make sure all web orders are processed ·Run an open order report to ensure all web orders have been placed on pick at the warehouse ·Check shipping status daily and follow up with the warehouse on any delays ·Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly ·Come up with creative ways to enhance the customer experience ·Implement a “client book” for VIP customers and offer those customers “white glove” service ·Share relevant customer feedback with ecommerce team ·Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue ·Process Returns Qualifications: ·Full time ·Excellent communication (written and verbal) and problem-solving skills ·A passion for retail and helping customers ·Strong sales skills ·Detail oriented ·Outgoing with the ability to build rapport with the customer ·Flexibility in scheduling during peak times *Hourly rate range $22-$24 / hour *This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Beach Riot LLC by 2x Get notified about new Customer Service Specialist jobs in Newport Beach, CA . Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 2 years ago Full-Time Remote Call Center Representative Remote Customer Service Agent (Work at Home) Airport Customer Service Agent (PT) -LGB Remote Call Center Representative (Manitoba) Work At Home Customer Care Agent (Full-Time) Customer Service Representative - State Farm Agent Team Member Westminster, CA $48,000.00-$60,000.00 8 months ago Work At Home Customer Care Agent (Full-Time) Remote Customer Service Agent (Work at Home) Work-At-Home Call Center Representative (Full-Time) Remote Customer Service Agent (Work at Home) Irvine, CA $75,000.00-$85,000.00 7 months ago Remote Customer Service Agent (Work at Home) Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 2 years ago Work-At-Home Call Center Representative (Full-Time) Work-From-Home Customer Service Representative (Full-Time) Work-From-Home Customer Service Representative (Full-Time) Resident Service Coordinator - 27 Seventy Five Apartments Irvine, CA $60,000.00-$80,000.00 2 weeks ago Client Experience Coordinator (Long-Term Temp Assignment) - Costa Mesa Santa Ana, CA $40,000.00-$48,000.00 1 week ago Full-Time Remote Customer Service Representative (Manitoba) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Beach Riot LLC

Job Tags

Hourly pay, Full time, Temporary work, Work at office, Remote work,

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