Job Description

Job Description

Management Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC/R Service Manager for Miami FL. During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include:

1. Personally, performing service calls as needed; while,
2. Managing technicians as they are hired and join the team.

COMPANY BACKGROUND/CULTURE

Silver State Refrigeration & HVAC specializes in providing aftermarket commercial HVAC, refrigeration, and plumbing maintenance and repair services to a diverse client base. Headquartered in Las Vegas, NV, the company has established operations across multiple states, including California, Nevada, Arizona, Utah, Texas, and Florida. This extensive regional presence is supported by a workforce of over 200 employees.

The company primarily serves large, multi-location chain corporations such as banks, retailers, and quick-service restaurants. These clients depend on Silver State Refrigeration & HVAC for comprehensive facility and general maintenance services that address the varied needs of their property portfolios. By offering a single-source solution, Silver State ensures that clients receive coordinated HVAC and refrigeration maintenance, installation, and repair services, streamlining operations and enhancing service quality.

SUMMARY

Silver State Refrigeration & HVAC is seeking an experienced Commercial HVAC/Refrigeration (HVAC/R) Service Manager to lead the Florida operation in servicing commercial HVAC, refrigeration, hot side kitchen equipment, walk-in coolers, freezers, ice machines, etc. for various convenience stores, gas stations, retail space and restaurants. This role is based in Miami, Florida and reports directly to the Vice President of Commercial - Miami. As both a new position and part of a new regional operation, the Commercial HVAC/R Service Manager will play a vital role in establishing and expanding the company’s presence.

The Commercial HVAC/R Service Manager will be responsible for overseeing the daily activities of the service department. Core duties include managing service technicians, ensuring a high standard of customer satisfaction, coordinating service schedules, and driving both operational and financial performance within the department. The manager will serve as a crucial link between customers, technicians, and company leadership, ensuring that all service work is performed safely, efficiently, and meets the company’s quality expectations.

During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include:

1. Personally, performing service calls as needed; while,
2. Managing technicians as they are hired and join the team.

As the business develops and reaches a sustainable scale, the Service Manager will transition to focus on managerial duties, overseeing the service team and department operations full-time.

To perform this job satisfactorily, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• STAFF MANAGEMENT: Recruit, train, mentor, and supervise a team of commercial HVAC/R service technicians and support staff. Monitor their performance, evaluate training needs, and foster a productive work environment. Conduct regular performance reviews, provide feedback, and facilitate ongoing professional development for team members.
• OPERATIONS OVERSIGHT: Direct daily operations, including scheduling service calls and coordinating with dispatch. Ensure all repairs and installations are completed accurately, efficiently and on time. Self-perform service work as needed. Track key performance indicators (KPIs) and implement strategies for continuous improvement. Collaborate with sales and installation teams to support business growth and ensure smooth project transitions.
• SAFETY AND COMPLIANCE: Ensure all work complies with relevant safety and environmental regulations, building codes, and company policies.
• FINANCIAL MANAGEMENT: Manage departmental budgets, oversee parts of inventory, approve quotes, and manage payroll and timekeeping for the service team. Manage inventory of parts, tools, and equipment, including ordering and tracking usage.
• PERFORMANCE ANALYSIS: Monitor and maintain high levels of customer satisfaction through effective communication and problem resolution. Prepare and review service reports, invoices, and related documentation for accuracy and completeness and provide to company management team.
• CUSTOMER RELATIONS: Service as a representative to manage customer accounts, handle inquiries, resolve issues, and ensure high levels of customer satisfaction. Handle escalated customer concerns and resolve complex service issues.

KNOWLEDGE, SKILLS, ABILITY:

• High school diploma or GED required. Associate or bachelor’s degree in HVAC/R, business, or related field preferred.
• Bilingual English/Spanish (read, write, and speak)
• 5+ years of experience in commercial HVAC/R service, with 2+ years in supervisory/management role.
• Strong technical understanding of commercial HVAC/R systems and related electrical and mechanical principles with knowledge of troubleshooting and repair procedures.
• Valid EPA section 608 certification
• Excellent leadership, communication, and customer service skills.
• Proficient in scheduling software, Microsoft Office Suite, and service reporting tools.
• Proficiency in reading schematics, work plans, and wiring diagrams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• The ability to work independently, make appropriate business decisions that align with company goals, and still follow directives when coming from company leadership.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

• Candidates must have a valid driver’s license.
• All prospective employees must pass a background check.
• General office environment, except when on commercial and residential project site when one could encounter environmental/atmospheric conditions.
• Occasional evening/weekend work may be required to support emergency calls or resolve urgent issues.
• Physical requirements may include standing, walking, and lifting up to 50 lbs.

BENEFITS

Medical, dental, vision, and other ancillary voluntary insurance products available

PTO Holiday Pay 401K available

All offers of employment are contingent upon the candidate successfully passing an MVR, background check, and pre-employment drug screen.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at the company is on an “at-will” basis.

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