Bilingual Customer Service Retention Agent Job at Ultimate Staffing, San Diego, CA

em1wOEdWendnblZLdzBBdG9DZTJCZG9HRHc9PQ==
  • Ultimate Staffing
  • San Diego, CA

Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Bilingual Customer Service professional to join their client's Retention Team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.

Responsibilities

  • Answer phones and emails promptly to assist customers with their inquiries.
  • Respond to customer questions and concerns, ensuring a satisfactory resolution.
  • Manage escalations effectively, ensuring issues are resolved in a timely manner.
  • Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty.

Qualifications

  • Previous experience in customer service retention / call center experience
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to manage escalations effectively.
  • Ability to work collaboratively within a team environment.
  • Proficient in using email and phone systems to communicate with customers

Required Work Hours

Monday through Friday, during standard business hours.

Benefits

The position offers competitive pay at a rate of $23 per hour.

Additional Details

The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Local area, Monday to Friday,

Similar Jobs

Physician Affiliate Group of New York

Junior Accountant - Accounts Payable Job at Physician Affiliate Group of New York

 ...enthusiastic physicians and promotes our health professionals wellness....  ...+ Hospitals, the largest public health system in the United States...  ...who deliver the highest level of quality healthcare to patients...  ...processing of payables. This entry-level position is perfect for... 

ESPN

Part-Time Security Specialist Job at ESPN

The Global Security & Safety department is responsible for ensuring the safety, security...  ...provides security and safety services for all ESPN owned and leased facilities...  ...vehicles. Able to take command and diplomatically control difficult situations. Minimum... 

St. Marys Regional Medical Center

OR/ANESTHESIA SUPPLY TECH Job at St. Marys Regional Medical Center

 ...determination of your offer will reflect your skills and experience as it relates to the position. Job Summary: The OR/Anesthesia Supply Tech functions as the supply technician for both the Operating room and the Anesthesia department by daily monitoring the on-... 

The Retail Outsource Group

Retail Sales Associate Job at The Retail Outsource Group

 ...fastest path to management in the industry? Our Mobile Store Operators (MSO) can promise you an environment that not only encourages your best, but al Retail Sales Associate, Sales Associate, Retail Sales, Retail, Associate, Customer Service The Retail Outsource Group

Ballad Health

Hematologist/Oncologist Job at Ballad Health

Johnston Memorial Hospital and Ballad Health Medical Associates located in Abingdon, VA are currently seeking a BE/BC, Full Time Hem/Onc Physician to join their established, stable group. Candidate will join a wonderful medical community with supportive administration....