Job Description

SNI Staffing Now has partnered with a Financial Services company in Irving, TX.

Responsibilities:

Effectively identify and assess customer's needs to improve customer satisfaction

Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution

Accurately capture customer info related to payment, contract questions, billing, and cancellation

Handle delinquents with calls, emails, letters, and reporting

Process cancellations & refunds and keep reporting up to date

Verify and set up payments

Verify and set up payments

Take overflow queue calls for quoting

Handle verifying and calculating if a customer is eligible for a mileage waiver

Assist with admin duties

Job Qualifications:

A minimum of one year of prior experience in customer service, call center and/or collections

Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team

Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus

Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution

Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment

Apply now for immediate consideration!

Job Tags

Similar Jobs