Reports to: Export Logistics Manager
Location: This role is based in the Jamaica NY HQ
Overview
This position supports export operations by working with the Manager and internal HAF staff to coordinate global shipments. Reports exceptions and requests guidance from the Manager as needed in daily operations.
Key Responsibilities
Is assigned specific shipments to coordinate complete customer service for shipments exported from the United States
Selects carriers and routing for international shipments as assigned including contacting airlines to resolve issues
Calculates volume weight and dimensions in both the metric and imperial system of measurement (feet, inches, pounds, ounces, etc.)
Calculates shipping costs and provides to Manager
Coordinates with peers in Logistics, Warehousing, Customs, IT and other internal departments
Obtains and maintains client SOP requirements
Handles client requests including billing enquiries, refers complex issues to the Manager
Other projects as assigned
The Ideal Candidate
At least 1 year or more of experience in a similar or related position preferred
Able to convey information clearly verbally and in writing
Some knowledge of domestic and/or international shipping regulations helpful
Knowledge of dangerous goods handling (HAZMAT) helpful
Knowledge of TSA regulations
Organizational skills and the ability to multitask
Computer literacy including e-mail and the Microsoft Suite of products
Passion for delivering quality customer service
Be a team player and have the ability to work under pressure with tight deadlines with a positive attitude
Education
High School graduate, college degree in business, transportation or a related field a plus
Industry certifications a plus
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